The access to the customer and technical support that a shared hosting company offers will tell you a lot about the services that they offer too. If you're allowed to use only e-mail messages or tickets, you have most likely come across some reseller not the actual web hosting supplier. If this is the case, you will have to wait for a few days to have an issue resolved as your reseller may not be checking their communication on a regular basis or they may have to consult with the real web hosting company for further help. When the provider can provide different means of communication with quick response time available anytime, they're most likely the top provider, not a reseller. So you'll get timely assistance and excellent support because they will have instant access to the servers where your account is. No matter what the trouble - sales or technical, it is always better to have the option to get hold of your web hosting company right away using your preferred way of communication.

24/7 Customer Support in Shared Hosting

We provide 24/7 billing, customer and technical support for our Linux shared hosting. Even if you aren't our client yet and you have questions, we will help you without delay and give you the necessary information, to give you the choice to make the very best decision when you obtain a new website hosting account. We are available any time, including holidays and weekends, and we offer multiple means of communication to get in touch with us - phone, live chat, email messages and support tickets. For your convenience, we now have several telephone numbers around the world, so that you're able to call the one that is closer to you. The max response time for your emails and your tickets is one hour. The typical response time is around 15-20 minutes, so you can forget all about waiting for days to receive assistance for any task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you pick, you'll be able to benefit from our 24/7 tech support services even on public holidays. All your websites will be available all the time and so will we. With a lot of connection options, you'll be able to choose the best method to get in touch with us and learn more about our solutions if you do not have an account yet, or request assistance in case you are already our customer. You will be able to phone us, have a chat with a live representative, send an e-mail message or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The last two options feature 1-hour response time warranty, although it hardly ever takes over 20 minutes to get assistance irrespective of the complexity of the trouble. With our customer and technical support services, we'll be there for you when you need us, not a few days afterwards.

24/7 Customer Support in Dedicated Hosting

All of the dedicated server plans that we offer feature 24/7 support via several means of communication and with a 1-hour max answer time warranty. When you want to find out more about the plans or you have various billing or general questions, you will be able to phone one of the local numbers that we have internationally or you can use our live chat support and talk to a live representative. For strictly tech difficulties that require assistance from a tech support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you can send an e-mail message, as all of these channels are more appropriate to monitor a specific problem. The answer time for them rarely surpasses half an hour, which means that you can forget all about having to wait for a whole day so as to receive assistance. Our support service is available for all server-related matters, as well as the pre-installed software. In case you'd like to receive assistance for third-party applications, you may consider ordering the Managed Services upgrade that we provide for all the packages.