Lots of people who start using their very first hosting account, or switch companies, usually have questions with respect to how specific operations are accomplished or bump into obstacles when setting up different things such as e-mails, website settings, and so on. This is the reason why, lots of web hosts have compiled documentation with popular questions and problems so as to help their customers obtain info swiftly and easily. Consequently, the tech support staff can dedicate more time to real issues that certain customers may be experiencing, as the solution for the minor things will already be available on the Internet and customers can easily fix them without having to touch base with the client support staff. Having elaborate documentation is essential, particularly for new users without any experience, since the hosting service involves an enormous amount of features and many individuals can become confused about what action to take. A good knowledge base can both help you execute the tasks that you wish and become aware of how the web hosting service works as a whole.

Extensive Online Documentation in Shared Hosting

Our shared hosting packages come with an extensive knowledge base where you can find info about all the challenges that you could possibly confront and their resolutions. You can find out how to create and administer a mailing list, how to use an .htaccess config file, or how to continue if the settings of your email client are accurate, but you’re unable to send emails, for example. We have done our very best to be as exhaustive as possible and to encompass all possible options in order to help you save time and efforts and to provide you with different solutions for every single problem. The knowledge base comprises educational articles as well – both general ones about the web hosting service as a whole, and more specific ones, which will acquaint you with the functions and features of the Hepsia Control Panel. You can find articles that are dedicated to specific features and functions in every section of the Control Panel, while if you prefer to browse the entire article collection, you can go to the all-inclusive Help section.

Extensive Online Documentation in Semi-dedicated Hosting

Our Linux semi-dedicated hosting include elaborate online help documentation where you will see information about all the features that our in-house built Hepsia Control Panel comes with, plus solutions to different questions and predicaments that you may come across. All installation manuals feature comprehensive specifications, which is the reason why you won’t need to worry about omitting something if you’re intending to export a MySQL database, for example. The troubleshooting articles include a range of different potential reasons for particular problems and the solution for each of them, so if you aren’t able to send email messages although you have the right SMTP settings, for example, you can swiftly find out what the reason for this could be and recover the issue with a couple of mouse clicks in your email client. As the Hepsia Control Panel offers quite a few features, you will be able to find relevant articles in each of its sections. In case you prefer to check out all help articles, you can use the Help menu, which is located in the top right-hand side of the Control Panel.