There are a number of ways in which you can contact the hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you pick is a ticketing system. It’s the easiest medium of correspondence for a variety of reasons. In case no client support team member is available at the moment and they’re all occupied, a telephone call may not be answered, but a ticket will invariably be received. You can also copy ‘n’ paste large pieces of information without needing to worry about printing mistakes, and in case a given problem needs more time to be resolved or a number of responses need to be exchanged, all the information will be in the same place, so each party can always see the comments supplied by the other one. The downside of using tickets to get in touch with your web hosting provider is that they’re often separate from the hosting platform, so if you need to provide info or to follow guidelines, you’ll have to use no less than 2 different admin dashboards and this number might rise in case you would like to administer a couple of domains. Furthermore, lots of hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst waiting for a reply.

Integrated Ticketing System in Shared Hosting

In stark contrast with what you may find with many other web hosting companies, the support ticket system that we use with our Linux shared hosting is an indivisible part of the Hepsia Control Panel, which comes with all accounts. You won’t have to memorize different log-on credentials, as you’ll be able to manage your tickets and the hosting account itself in one location. So, if you have a question or bump into an issue, you can touch base with our tech support team members instantaneously. Our ticketing system offers a smart search functionality. This means that even in case you have submitted a large number of tickets through the years, you will be able to find the one that you need without any hassles. In addition, you can check knowledge base guidelines for solving commonly encountered predicaments.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting, was developed with the belief that you should be able to manage everything associated with your semi-dedicated account from one single location and the trouble tickets are not an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you’ve got an inquiry or face a difficulty, you can get in touch with our help desk staff representatives momentarily without the need to log in to an entirely different admin console. You can browse through your files or check various settings in your account while you post a new ticket or read the reply to an older one. In case you’ve got a lot of tickets and you would like to find a given one, you can resort to the clever search box, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will receive a reply in no more than 1 hour irrespective of the essence of your question or issue.