A live chat is one of the several channels of communication offered by some hosting companies as a part of their support service. Depending on the service provider, the chat can be used for billing, pre-sales and/or technical assistance. This way of communication is faster in comparison to a support ticket and it makes it much less likely to misunderstand or misspell a word compared to a telephone call with a representative. What's more, if the issue that you have needs some time to be investigated and taken care of, you are able to do something else at the same time instead of just waiting, as you'd have to do when you call. You can also use a live chat assistance service free of charge as long as you have world wide web access even when your hosting supplier is located in another country and they don't have a local telephone number you can call.

Live Chat Support in Shared Hosting

As we believe that a number of troubles are usually resolved if you speak to a live person, we supply a live chat service for all our potential and current customers. Our chat is accessible every day and our customer care agents can assist you with a number of questions and situations. If you aren't our client yet, you're able to learn more about our shared hosting packages and the website hosting environment in general to make sure that your websites will work efficiently on our servers. In case you already have an account and you have some questions or you encounter any kind of issues with any of our services, you can get in touch with us through the live chat and we will provide the necessary info or assist you to troubleshoot the issue. You'll have to open a trouble ticket for some problems that need longer time or the help of a sysadmin, but for a number of basic troubles you'll get help right away.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is accessible to all our prospective and active clients. If you are looking for a new web hosting account, you are able to chat in real time to one of our representatives and obtain more details about our Linux semi-dedicated hosting so that you can select the perfect plan for your sites. In case you already have an account with us, we will assist you timely with billing, general and first-level technicalmatters. Although sometimes you'll need to open a support ticket since there are situations that cannot be resolved through a live chat, we'll be able to assist you with various standard tasks, for example installing an e-mail account in an email client or redirecting one domain name to another one. This way, you will receive timely assistance and you will save plenty of time.