Should you ever experience a problem with your site and be incapable of coping with it, ask the hosting provider’s customer support team to assist you to bring the site back online. A prompt solution would be best, but lots of hosting companies answer within 24 hours or even more, all the more so if you are dealing with a hosting reseller. Even if your problem can be easily sorted out, your site may not function satisfactorily or it may not be reachable at all for a lengthy span of time, so you may lose prospective customers since it’s pretty unlikely that anybody will revisit a website that is out of order. That’s why, you should make sure not only that you can touch base with your hosting company, but also that they can reply and help you in a timely fashion. If a web app update does not proceed smoothly or you erase something by chance, for instance, the site must be restored swiftly in order to prevent lengthened inaccessibility.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared hosting come bundled with a one-hour response time guarantee, which means that no matter what enquiry or obstacle you might have, we will always be there to lend you a helping hand. In fact, it seldom takes more than half an hour to get a problem sorted out or an inquiry answered, and this is valid for both pre-sales and technical matters. Our support staff members are available 24/7, even on weekends and national holidays, so you’ll obtain quick help whenever you need it. We are aware of just how invaluable time can be, so by the time we answer your support ticket or e-mail, we will have investigated the matter and, in case we haven’t resolved it, we will supply you with more info on what you have to do on your end, when the situation necessitates this. With our support service, you can rest assured that there will be someone to lend you a hand immediately, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from us, you can take full advantage of our astoundingly fast support service. You will receive an answer to any trouble ticket posted from the hosting Control Panel or e-mail sent to our technical and customer support team in less than an hour. The response time is guaranteed and it is valid irrespective of the matter – billing or technical. It often takes significantly less time to examine and resolve a problem. We will provide you with more info if the solution entails something that should be done on your end. If you contact us during weekends or official holidays, the response time will be absolutely the same and given that our support team is available 24x7x365, you’ll obtain timely help for practically any general, technical or billing issue regardless of what time of day or night it is.