There're plenty of shared hosting providers available, but the majority of them are resellers who have restricted resources, particularly in terms of support. A way to distinguish them is the option to contact the company over the phone. The type of support that you'll receive via this method of communication will vary depending on the provider - some provide you with dedicated telephone support, others offer general and customer support only because some matters are more time-consuming and it is far easier to be resolved through a ticket, especially when the situation needs to be escalated. Nonetheless, it is good to know that you can contact your web hosting provider because there are various small matters that can be taken care of without difficulty and timely with a call, not mentioning that you're able to get additional information regarding the services even before you become a client.

Phone Support in Shared Hosting

All our shared hosting packages come with telephone support fourteen hours a day even on official holidays, so that if you do not have an account yet, you are able to call us and learn more about our solutions or if we meet the system requirements for your sites. For your convenience, we have local telephone lines in the United States, Great Britain and Australia, so you will be able to contact the phone number which is closer to you. If you are an existing customer, we will help you promptly with any kind of general and billing matters as well as with various tech issues to save you time and efforts - we are aware of the fact that often it is more convenient to talk to a live person to get things done promptly. Certainly, some issues cannot be taken care of over the phone, so if this is the case you can use our ticketing system.

Phone Support in Semi-dedicated Hosting

When you need additional info about the Linux semi-dedicated hosting that we offer, you can call any of the three support phone lines we have worldwide - in the United States of America, the United Kingdom and Australia. Thus, you can check ahead of time if our solutions will be appropriate for your web sites. If you're already our customer and you have a semi-dedicated account, you will be able to contact us on the phone for 14 hours a day about any billing or common matters. For entirely tech problems you need to employ our ticketing system and contact our tech support as someproblems simply require extra time to be dealt with, still we will assist you over the phone with quite a few minor tech issues as well, saving you the time and efforts.