Customer Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Time Guarantee

  • We offer a 60 min response time warranty for each ticket or email that you submit to the support team. We’ll speedily reply to all standard questions and forward right away the case to our administrators in case additional assistance is needed. If you order the Administration Services package, we will perform any of the included services at a time that has been agreed upon earlier.

  • Top quality support service

  • A Top–Quality Customer Service

  • We will be online for you 24/7 to respond to any inquiries that you may have about our Web Site Control Panel and any of the applications that we have installed for you on the dedicated hosting server. If you also need assistance with server admin tasks, you can have a glance at our Administration Services package, which includes backup disk storage space, weekly Operating System updates, server monitoring and rebooting services, plus installation and troubleshooting services.

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Web Site Control Panel has been pre–installed for each Linux dedicated hosting server. Among its functionalities is a rather time and effort–saving integrated knowledgebase that will walk you step by step on all the tasks that you can carry out. Most of the educational articles also video versions that show all the operations that you can carry out in a very illustrative way. You can find all the educational articles and the video tutorials in the upper right corner of each Web Site Control Panel section.