Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • You can find nearly all the answers to your questions in the intuitive Help Center integrated into CharlotteWebHosting.net’s Web Site Control Panel. It includes a huge knowledgebase with commonly asked questions and exhaustive educational articles contributed by our knowledgeable tech support team.

  • Top quality support service

  • Instructional Videos

  • For those who want to learn how to deal with a commonly experienced issue by watching a how–to video clip, we’ve added a collection of video tutorials to our Web Site Control Panel. All the training videos are short and simple to understand. They offer step–by–step presentations of various site administration tasks.

  • Intuitive help center

  • A One–Hour Response Guarantee

  • We back up our semi–dedicated servers with a 24–7–365 client support service and a 1–hour response time guarantee. Our practiced tech support engineers will be available 24–7 to reply to your inquiries and to settle any issue that you might possibly have. Simply open a trouble ticket from the Help section and we’ll reply momentarily.