Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user assistance staff is qualified to instantly attend to all our Linux shared hosting customers’ problems and support demands. Through our ticketing system, it will be possible to supply your question and a support team fellow member is going to get back to you in only max one hour. In actual fact, practice has shown that the standard reaction period is 20 minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Contact us at any time necessary. Our staff of specialists will be online for you 24x7x365 to reply to all your problems and to solve any situation you will probably have. You can easily open a customer assistance ticket from your Web Site Control Panel or send us an email message whenever. In addition, on working days, you are able to phone us or take advantage of the online chat option.

  • Intuitive help center

  • An Intuitive Help Section

  • We have integrated a detailed knowledge base into the Control Panel to make sure you acquire important step–by–step information whenever you want. Each section of the Control Panel features its own contextual support area having a list of how–to posts. We have also prepared instructional videos to supply you with a superior visual representation of how to conduct any presented activity.