Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Resolution Guarantee

  • Our client help and support team is present 24/7 to attend to all of your support tickets. Every ticket you submit to us will be responded to within no more than 60 mins. If your situation requires some help from one of our administrators, we are going to address the ticket to the person on shift and will inform you that the case is being resolved.

  • Top quality support service

  • Qualified Technical Support Service

  • We are online for you around the clock to provide you with useful information and tech support and also to assist you with any trouble that you might have whilst taking care of your virtual server. We are able to help you with all pre–configured applications, plus your OS, server management panel (based on the VPS type) and the Web Site Control Panel made completely by our developers.

  • Intuitive help center

  • An Informative Help Zone

  • A descriptive and constantly updated collection of articles is built into our in–house built Web Site Control Panel. It provides quick tips on how to conduct all the general web site managing duties. The Help area features extensive how–to content articles and step by step video guides. You can open the Help zone by hitting the Help or Video buttons in the right side of each Control Panel section.